Not long since she had problems with her starboard azipod repaired, Norwegian Star has again developed propulsion problems whilst midway through a 33 night cruise from Hong Kong to South East Asia, Australia and New Zealand.
This time it was her port side azipod which has reportedly developed problems and with this news, Norwegian Cruise Line (NCL) have been forced to alter her itinerary in order to maintain schedule of reaching Sydney on the 6th February. Calls to Komodo Island, Airlie Beach and Brisbane have been cancelled but the ship will call at Darwin instead and will also spend an additional 3 days at sea. They hope the ship will leave Sydney as scheduled on the 6th February but she will not call at Burnie, Milford Sound and Napier whilst an addition second day will be added to her call at Melbourne and a further two days at sea.
NCL are working hard to finalise the subsequent 18th and 24th February itineraries and these will be shared with passengers for those cruises in the next few days or so.
NCL have released a statement last night as regards to Norwegian Star’s current situation:
“The ship’s system experienced a technical malfunction on January 24, which resulted in the ship’s speed being restricted from full capacity. This is a very unusual situation and unrelated to the issue the ship experienced in December.
Norwegian Cruise Line sincerely apologizes for this unexpected but necessary change in itinerary for our guests onboard this and the following cruises. We understand that our guests were looking forward to the original itinerary, and it is always our intention to sail that whenever possible.
All guest activities, amenities and services onboard the ship are functioning normally. While the speed of the vessel has been affected, there has been no interruption to any guest services and there are no safety concerns. Safety and security is, and will always remain, our number one priority.”
Amidst this statement from Norwegian Cruise Line, passengers on board the 91,740 grt vessel have been reportedly holding protests in the ships’ main atrium to express their dissastisfaction over the current situation where they are missing out on ports and calls for compensation have also been expressed.
Norwegian Cruise Line have offered compensation to the passengers on board. They will recieve $500 per person on board credit where they can spend that on board or to be refunded by mail at the end of the cruise. In addition, they will recieve a 50% future cruise credit which can be used within the next three years.
For passengers on the subsequent itineraries, Norwegian Cruise Line are offering compensation.
Passengers sailing on the 12 night itinerary from Sydney on 6th February will recieve a $250 onboard credit per person with an additional 25% future cruise credit of their cruise fare which can be used within two years.
Passengers sailing on the 19 night itinerary from Auckland on 18th February will recieve $500 per person onboard credit with an additional 50% future cruise credit of their cruise fare to be redeemed within two years.
Passengers scheduled to depart 18th February from Auckland on the 6 night segment will recieve $150 per person on board credit with an additional 50% future cruise credit of their cruise fare to be used within two years.
Passengers that will be sailing on the 24th February 13 night cruise form Auckland will recieve $350 per person on board credit with an additional 50% future cruise credit of their cruise fare to be redeemed within two years.
In addition, the cruise line are sending members of its leadership team in Australia, including Senior Vice President and Managing Director Asia Pacific Steve Odell, to embark the ship Sunday where a town hall meeting with passengers will be conducted and an opportunity for passengers to air their grievances and to ask questions.
NCL have stated they will be in contact with the affected passengers to provide them with the latest information in due course.
Image: Norwegian Cruise Line